ColoGlobal provides the following SLA for Colocation Customers:
100% Network Uptime
We guaranty that our datacenter network will be available 100% of the time in a given month, excluding scheduled maintenance. The datacenter network means the portion of the Cologlobal network extending from the outbound port on your edge device to the outbound port of the datacenter border router and includes ColoGlobal managed switches, routers, cabling.
We guaranty that datacenter HVAC and power will be functioning 100% of the time in a given month, excluding scheduled maintenance. Infrastructure downtime exists when a particular server is shut down due to power or heat problems. ColoGlobal provides redundant A+B power to all customers and to all devices. It is required that our included A+B power is used in order for this 100% power uptime SLA to apply.
If we fail to meet a guaranty stated above, you will be eligible for a credit. Credits will be calculated as a percentage of the fees for the server adversely affected by the failure for the current monthly billing period during which the failure occurred (to be applied at the end of the billing cycle), as follows:
ColoGlobal Inc offers 100% Network uptime SLA for all customers. Unscheduled network outages of any nature will make customers eligible for a service credit valued at 1 days of service for every 5 minutes of unscheduled network outage accrued during a calendar month.
Infrastructure: Unscheduled Infrastructure outages of any nature will make customers eligible for a service credit valued at 1 days of service for every 5 minutes of unscheduled network outage accrued during a calendar month.
Please note – Scheduled Maintenance Windows are exempt from any uptime SLA’s.